DANVILLE, Va. (WDBJ7) A Danville family is heading into the holiday season with a financial burden.
A few days ago, identity theives stole their only source of income.
Now, they having to decide which of their bills will have to go unpaid.
Steve and Margaret Wilson have been married for 20 years. They have two children and many memories stored in several photo albums.
Margaret is under hospice care, suffering from terminal cancer. Steve quit his job as a flight paramedic to take care of her.
"You are the most special woman in the world," Steve whispers to Margaret.
Their primary source of income is a social security benefit. The government pays them through a debit account called "Direct Express."
When Wilson accessed his account last week, he noticed a problem.
"We just happened to be up and my wife said, 'You know, while we're up and it's Christmas, lets see how much money we have in the account," says Steve Wilson.
They were shocked to discover more than $750 had been taken from their account just minutes after it was deposited. The withdrawal was made from an ATM in Florida.
Wilson immediately called a customer service agent, who told him: "If we deem that you do have a valid claim, then you should get your funds in 45-90 days. We were in shock," he says.
In the time it will take to resolve his problem, Wilson says bills will have to go unpaid.
"Our cable gets cut off Friday, the next thing that goes through is the electricity," he says. "I don't have a great deal of faith that we'll ever see that money back."
WDBJ7's Hannah Story did try to reach out to Direct Express via phone call and email for comment or any insight into this. She is still waiting for a response.
A GoFundMe page has been set up to help the Wilson family. If you would like to donate, click here.