Roanoke Gas Company: Local customer service operations to close

ROANOKE, Va. (WDBJ7) Roanoke Gas Company will transition all customer support services to Faneuil Inc., closing their Kimball Avenue operations.

In a letter, the company says effective July 21, 2017 Faneuil will take over to enhance customer service. Faneuil is headquartered in Hampton, Virginia and provides customer services on behalf of government and commercial organizations.

The customer service operations on Kimball Avenue will close. The 18 employees at the operations center will be provided with severance packages and job placement support.

Customers who call or make payments online or by mail will not be affected by the transition.