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Tangled web for flooding victim
Q: I own a 2010 Toyota Venza. My entire car floods from what the Toyota dealer tells me is caused by a spider crawling up into my A/C drain and building a nest. The nest blocks the so water overflows into my car. The water is rug deep 0.5 to 1 inch and totally saturates everything. To cost of the repair and change of rugs etc. is $2,700 each time this occurs. This has happened to me twice now I feel that this problem can be corrected. If Toyota would put a piece of net or nylon over the opening or use a valve that lets water out but doesn't let anything else in. My dealer is of the same mind. He says he gets a few of these types of problems a month. I just got off the phone with Toyota Corporate office regarding this case (which I first logged a year ago). I have heard nothing from them since last year and their representative tells me I shouldn't expect to hear from them. They don't care if they lose a customer. They don't care if I sue them. They just don't care. I told the case manager that Toyota should reimburse me for these two incidents (total is now up to $5,600 on a car a purchased 1.5 years ago.) The answer is "Definitely not, Toyota doesn't do that."
Bob Weber: Motormouth
November 17, 2012