How to find a real, live person for real customer service
By Eileen Ambrose, The Baltimore Sun Baltimore Sun

7:54 p.m. EDT, June 20, 2011
OfficeDepot.com — 48 minutes

MusiciansFriend.com — 58 minutes, 40 seconds

Diapers.com — 1 hour, 23 minutes

DisneyStore.com — 1 hour, 47 minutes

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Abercrombie.com — 1 hour, 50 minutes

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Slowest email response:

Crateandbarrel.com — 88 hours, 30 minutes

Fingerhut.com — 79 hours, 29 minutes

Dell.com — 65 hours, 10 minutes

SwissColony.com — 52 hours, 29 minutes

MarketAmerica.com — 39 hours, 35 minutes

Source: STELLAService

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