PARK Roanoke just got the results back from its 2013 annual customer service survey and some drivers think the city could tighten up security in the garages.
The Roanoke Police Department released garage crime stats to WDBJ 7. The reported incidents are from 2011, 2012 and 2013.
According to the numbers, the garage located at 10 Jefferson Street has had the highest number of reported crimes.
People say it's hit or miss in downtown Roanoke when they are looking for a parking space.
"You spend too much time riding in circles and when you do find a spot you have to run back and you can't enjoy downtown," said Howard Zax.
Consuela Hancock lives downtown and agrees.
"Most of the time I just walk because it's not even worth trying to get a parking spot because it's pretty bad," she said.
PARK Roanoke received more than 300 responses back from their yearly survey.
According to the newsletter sent out by PARK Roanoke, garage security cameras landed at the top of the want list from drivers.
Roanoke Assistant City Manager Brian Townsend said less than 2% of the people who took the survey asked for cameras. He said the city would consider installing them, but it would come with a cost.
"We'd have to consider it in relation to the other needs of the parking system," said Townsend. "Obviously when you have elevators to replace over time, sprinklers to replace other capital needs it all has to be put into perspective and prioritized."
Right now, none of the garages have cameras.
Townsend also said the price could be astronomically because of the size of the garages in downtown Roanoke.
"One garage has over 900 spaces so to have a security system, a camera system, cover all those spaces it would be quite expensive."
Some people think the cameras are a good idea because it would add some extra eyes and ears in the garages but admit it's not a perfect fix.
"Nothing is an ideal solution and yes there's a risk going into a garage for anybody male or female," said Zax.
While there's no immediate plans to change or upgrade any of the parking downtown, Townsend said it could come sooner than later with the growth they are seeing in the district.
"Right now the growth in housing downtown has increased the demand to parking in the evening and at night which is a counterbalance to the demand during the day for the business users so weve been able to meet the downtown resident demand," he said.
According to Townsend, nearly 3,000 people park in downtown Roanoke everyday.
He said when you take into consideration the number reported incidents, crime is remarkably low in the downtown garages.
All of the parking facilities and garages in downtown Roanoke are built and maintained by the fees collected by drivers, according to Townsend.