ROANOKE, Va. -

"I regret to inform you I'm unable to provide assistance to you at this time because of the Government shutdown," is the message that greets callers at a local veterans affairs' offices.

Whether it's on the phone.
Or in person- the message is the same.
Veterans Affairs offices are closed for business.

The main location in Roanoke on North Jefferson Street had a sign on the door.
Another on Church Avenue didn't have a sign and the lights were on, but an employee who opened the door and said it's not open to the public, and the employees who are working here are working on "limited claims processing."

At the Salem chapter of the Disabled American Veterans, news of the closing is causing concern.

"The Department of Veterans Affairs has a tremendous backlog of claims. They've managed to reduce it in the past year or two the backlog situation by 20%, but there's still a great deal left to be caught up," says DAV Treasurer James Clem.

Every claim is someone not getting help.

Says Clem, "So anybody who's a veteran who has a claim in that who's been waiting, will now have to wait even longer."

Veterans Affairs also helped disabled Army Vet Kenneth Gnos last year, he wonders what it will mean to others if they get into a pinch.

"I had to borrow some money from the general welfare fund to pay a bill. This year if I needed that help, I'm not so sure that help would be there," explains Gnos.

While the shutdown is driving this closure, Gnos wonders why an organization that represents people who have sacrificed for so many is the one taking the hit for this disagreement.

Explains Gnos, "Three things I would say to Congress: compromise, compromise, compromise."

The shutdown does NOT affect :veterans hospitals, clinics, counseling programs and rehabs.

For a complete list of what's open and not, click here.