Email scam targets Amazon customers

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GREENVILLE, N.C. (WITN) -- A lot of online purchases are being made this time of year and scammers are hoping to cash in on your orders.

Consumer Reports says both Amazon Prime members and non-members have received a phishing e-mail detailing that their order cannot be shipped.

It reads:

There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information. Click here to confirm your account.

When you click the link, you will be redirected to a website that looks like Amazon's. If you log in, the site will capture all of your information.

How to avoid falling victim:

• Check the e-mail address and make sure it ends in @amazon.dot, rather than something like amazoncustomerservice@gmail.com.

• Do not fill out personal information without confirming a site’s legitimacy. Amazon says they rarely request your username, password and other personal information.

• Double check the payment information on your account. Go to the Your Account tab on Amazon’s website and click the Manage Payment option. If you aren't prompted to update you payment method there, then you will never be prompted to anywhere else.

• Use two-step authentication whenever it’s offered. To set that up, a site will ask for your mobile phone number and then text you a number to enter whenever you try to sign in. This will help prevent hackers from signing into your account.

For more information on how to identify whether or not an e-mail is from Amazon, visit the Help & Customer Service page.​